Tag Archives: customer service

A great Apple Store Experience [Customer Service Love]

In line with my goal of having a more positive outlook and expressing that positive outlook in 2010 I thought I would write a quick post about a very positive experience I had at the apple store yesterday.

A few weeks ago I noticed that my power adapter for my MacBook Pro had bare metal exposed where the cable connects to the power adapter. It looked like after normally use the cable just split. I walked down the street and into the Apple store and asked them if I could replace it I told them I had bought it about a year ago. I didn’t bring it up to the Genius Bar I just walked up to the first person in Apple uniform that I saw. This person was very responsive, and asked if I had all the parts. After handing over the power supply, the cable, and the outlet adapter he went back to the Genius Bar showed it to them and then brought it back to me letting me know that they would swap it out for me today. He said that normally I would have to book an appointment with the Genius Bar and have them swap it out under warranty but since I was already there and it would only take 2 seconds he would swap it out for me.

I thought it was fantastic that they didn’t give me a big hassle when they very well could have. They also didn’t look at me as if I was trying to pull a fast one or anything like that. So hats off to you Apple store employee for making my experience easy and on and keeping me a happy customer!